International Network of Financial Services Ombudsman Schemes

Resources for Members

intranet | e-bulletin | conference | webinars

An online library of resources

Available to Members only, INFO Network's intranet is a library of resources related to the ombudsman function and dispute resolution: 

  • the Ombudsman role
  • the operation of Ombudsman schemes
  • dispute resolution methodology
  • technical notes, practice notes and guidelines
  • complaint issues and case studies
  • dealing with systemic issues
  • independent review of Ombudsman schemes
  • judicial review of Ombudsman decisions
  • annual reports and other public reporting of industry performance
  • presentations from all of our annual conferences
  • scheme newsletters, bulletins, circulars

Professional development  

Our annual Members Conference provides formal and informal opportunities for professional development and networking among Members and invited others. The 2023 INFO Network Members Conference was held in Kuala Lumpur in September 2023, with the Ombudsman for Financial Services and theSecurities Industry Dispute Resolution Center as our joint local hosts. The 2024 INFO Network Members Conference will be run in Toronto in late September 2024, with the Ombudsman for Banking Services and Investments as our local Member host. Between conferences, INFO Network membership offers opportunities for connection and professional development through complimentary Member-only webinars, run in a fully interactive videoconferencing format.

Staying up-to-date 

A monthly e-bulletin keeps INFO Network Members in touch with the latest news from each other, and in financial services more generally. All back-issues are available to Members in our intranet. 

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