a worldwide network
external dispute resolution for financial services consumers
You need to complain to your financial services provider first.
If that does not resolve your complaint, you can contact your country's financial services ombudsman for advice and help. See links to the left.
Can't find a scheme
or office in your country?
The information in our
'for consumers' section will help you work out where to go.
Eurasia |
Asia-Pacific |
Africa |
Americas
Armenia
Belgium
OMBUDSFIN – Ombudsman in Financial Conflicts, Belgium
The Insurance Ombudsman of Belgium
Bosnia & Herzegovina
Ombudsman for the Banking System of the Serb Republic
Insurance Ombudsman for the Serb Republic
Federation Financial Ombudsman for the Federation of Bosnia and Herzegovina
Channel Islands
Channel Islands Financial Ombudsman
Cyprus
Financial Ombudsman of the Republic of Cyprus
Czech Republic
Czech Financial Arbitrator (Finanční arbitr)
Denmark
Danish Complaint Board of Banking Services (Pengeinstitutankenævnet)
Danish Mortgage Credit Complaint Board (Realkreditankenævnet)
Danish Insurance Complaints Board (Ankenævnet for Forsikring)
Finland
Finnish Financial Ombudsman Bureau (FINE)
France
French Insurance Mediation (La Médiation de l’Assurance)
French Financial Ombudsman (AMF Ombudsman)
Germany
Ombudsman Scheme for Investment Funds
Greece
Hungary
Ireland
Isle of Man
Financial Services Ombudsman Scheme
Italy
Mediator for Banking and Finance (Conciliatore BancarioFinanziario)
Kazakhstan
Insurance Ombudsman (Страховой Омбудсман)
Montenegro
Norway
Norwegian Financial Services Complaints Board (Finansklagenemnda)
Poland
Saudi Arabia
General Secretariat of the Committees for Resolution of Insurance Disputes & Violations
Spain
The Complaints Scheme of the Bank of Spain (Servicio de Reclamaciones)
The Investors Department, National Securities Market Commission
Switzerland
United Kingdom
Upper Austria
Arbeiterkammer (Chamber of Labour)
Australia
Credit and Investments Ombudsman
Superannuation Complaints Tribunal
India
Banking Ombudsman Scheme of the Reserve Bank of India
Malaysia
Ombudsman for Financial Services (formerly Financial Mediation Bureau)
Securities Industry Dispute Resolution Center
New Zealand
Insurance & Financial Services Ombudsman Scheme
Financial Services Complaints Ltd
Pakistan
Singapore
Financial Industry Disputes Resolution Centre (FIDReC)
Taiwan ROC
Financial Ombudsman Institution
Canada
Ombudsman for Banking Services and Investments
Client Services & Compensation Division of the Autorité des marchés financiers, Québec
OmbudService for Life & Health Insurance
General Insurance OmbudService
Chile
Chilean Insurance Ombudsman (Defensor Del Asegurado)
Trinidad & Tobago
Office of the Financial Services Ombudsman
USA
Office of the Ombudsman, Office of the Comptroller of the Currency
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