Members
The Members of the International Network of Financial Services Ombudsman Schemes (INFO Network) are financial services Ombudsman schemes/offices operating as
out-of-Court dispute resolution mechanisms in the financial sector.
Links to the websites of current INFO Network Members.
Objectives
The INFO Network was established in late 2007 to develop the dispute resolution expertise of its Members.
It does this through exchanging technical information and experiences in areas such as:
- Codes of conduct for Financial Services Ombudsman schemes
- Financial Services Ombudsman scheme structure, functions and governance
- Information technology applications
- Cross border referral of complaints
- Training and continuing education
- Rotational and developmental opportunities
The Network also develops co-operation among its Members through initiatives such as:
- Conferences
- Workshops
- Training, education and instruction
- Consultation, technical information and documentation
- Joint research on subjects of mutual interest
- Internships
- Providing a forum for information exchange and discussion on
aspects of Financial Services Ombudsman practices
and procedures
Governance
The control and management of the Network is vested with a Network Committee, supported by a Secretariat.
Chairman: David Thomas, Lead Ombudsman (Strategy), Financial Ombudsman Service, United Kingdom
Committee Members:
- Ms Jennifer Preiss, Deputy Ombudsman, Ombudsman for Long Term Insurance, South Africa
- Ms Alison Maynard, Ombudsman for Investments, Life Insurance & Superannuation, Financial Ombudsman Service Australia
- Mr Francis Frizon, Médiateur de la Fédération Française des Sociétés d'Assurances (French Insuarnce Mediator) France
- Mr Larry Hattix, Ombudsman, Office of the Ombudsman, Office of the Comptroller of the Currency, USA
- Mr Doug Melville, Ombudsman, Ombudsman for Banking Services and Investments Canada
- Ms Susanne Nielsen, General Secretary, The Danish Mortgage Credit Complaint Board Denmark
- Ms Karen Stevens, Ombudsman, Insurance & Savings Ombudsman New Zealand
Associates
Independent internal dispute resolution offices operating within financial services companies, representatives of regulatory or self-regulatory bodies, and Ombudsman schemes in other consumer sectors, may apply for Associate status.
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