the INFO Network



how financial services ombudsmen work


easy to contact

impartial, informal & speedy



about the ombudsman model

setting up a financial

services ombudsman?


be sure it meets
fundamental principles


effective approaches to fundamental principles in English, French, German, Portuguese, Russian, Spanish




find a financial services ombudsman


our member schemes are worldwide
some have a different title, such as mediator or adjudicator


links to websites

consumer information


tips for making a complaint
case studies

annual reports

info for consumers


Malaysia: Ombudsman for Financial Services

new name for Financial Mediation Bureau


OmbudService for Life & Health Insurance, Canada

new website


Channel Islands Financial Ombudsman first annual report


Finnish Financial Ombudsman Bureau

annual report


French Insurance Mediator

new website


Ombudsman for Banking Services South Africa

annual report


Ombudsman for Long-term Insurance South Africa

annual report


Swiss Ombudsman of Insurance

annual report


Online dispute resolution website for Europe
The European Commission (EC)'s Online Dispute Resolution (ODR) platform is now accessible to consumers and traders.


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