the INFO Network



how financial services ombudsmen work


easy to contact

impartial, informal & speedy



about the ombudsman model

find a financial services ombudsman


our member schemes are worldwide
some have a different title, such as mediator or adjudicator


links to websites


Welcome to our newest member
The Ombudsman of Financial Services Swaziland


Online dispute resolution website for Europe
The European Commission (EC)'s Online Dispute Resolution (ODR) platform is now accessible to consumers and traders.


setting up a financial

services ombudsman?


be sure it meets
fundamental principles


effective approaches to fundamental principles in English, French, German, Portuguese, Russian, Spanish




consumer information


tips for making a complaint
case studies

annual reports

info for consumers

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