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how financial services ombudsmen work


independent, free, easy to contact,

impartial, informal & speedy

no need for a representative


about the ombudsman model,
which has independence at its core

setting up a financial

services ombudsman?


aim for best practice

be sure it meets fundamental principles


use our 'Guide to setting up a Financial Services Ombudsman Scheme'


find a financial services ombudsman


member schemes across the world
some have a different title, such as mediator or adjudicator


links to scheme websites
links to annual reports

consumer information


tips for making a complaint
case studies


information for consumers


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